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By accessing, browsing or using this web site, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this web site, you agree to be bound by these Terms and Conditions. Knoxfield Florist may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this web site after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product. Knoxfield Florist reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers. When Knoxfield Florist receives a flower order from its customers, every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from our web site. Please see below for more information on our Substitution Policy.

Recipient "Not at Home"

Knoxfield Florist is not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery. If there is a contact phone number on the order, we may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, we will attempt to deliver the gift on the specified delivery date. If the recipient is not at the location when the delivery is made, we will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact Knoxfield Florist. We will do our utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if Knoxfield Florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order from Knoxfield Florists premises.

Fees and Charges

Knoxfield Florist includes all fees and charges in the value shown on its web site checkout page. You will pay no more than what you see on the checkout page on our web site including the delivery fee, a service or handling fee and any Credit Card clearing fee that may be charged by the credit card clearing company.

Non-Deliveries

Knoxfield Florist will do its best to deliver any gift, but does not guarantee the delivery of any product if one of the following scenarios occurs:

        Recipient refuses to accept delivery of the gift
        Address provided is incorrect
        Occupants are not at the location and do not respond to the "not at home" card left.

If one of these instances occurs, we may judge that the delivery has been made.

Cancellations

Knoxfield Florist cannot cancel any order that has already been made up by its florist, even if Knoxfield Florist has not delivered the order. If the cancellation request is made beforehand, then Knoxfield Florist may be able to cancel the order. However, Knoxfield Florist cannot guarantee that the order can be cancelled.

Refunds

Due to the perishable nature of flowers, it’s not normal practice or policy for Knoxfield Florist to refund the price of the product.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, Knoxfield Florist cannot guarantee delivery. While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address on or after the end of the event. Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the flower value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment. If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area.
We do not guarantee delivery to the following timed events:

        Funerals
        Wedding Receptions
        Parties
        Functions

We do not guarantee delivery to the following places:

        Hospitals (especially Intensive Care Units)
        Ships
        Jails
        Secure Buildings
        Hotels

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this web site, you agree to be bound by these Terms and Conditions. Knoxfield Florist may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Substitution Policy

Knoxfield Florist reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. This document outlines Knoxfield Florists Policy for Order Substitutions. When we receive a flower order, every effort must be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from our catalogue. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
Except where Knoxfield Florist has indicated that there be no substitution, Knoxfield Florist will always give priority in decreasing order of importance to:

        delivery time of the order, followed by
        colour preferences, followed by
        the overall style of the arrangement, followed by
        specific flower varieties

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.

Please Note: We are not open on Sunday.